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This policy explains what personal information Bristol Masons collects through this website, why we use it, and the rights you have over it under UK data protection law.

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1. Who we are

Bristol Masons is the controller of your personal information for the purposes of the UK GDPR and the Data Protection Act 2018. This means we decide how and why your information is used.​

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If you have any question about this policy or how we handle your information, please contact us using the details below. 

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2. Information we collect

​We collect only what we need to respond to you and run this website. Depending on how you use the site, this may include:

• Information you give us: your name, email address, telephone number, postal address and the details of your project, when you fill in a contact or quote form, email us, call us or ask for a site visit.

• Files you send us: photographs, drawings or plans of your property or project that you choose to share with us.

• Information collected automatically: your IP address, browser type, device, the pages you visit and how you reached the site, collected through cookies and similar technologies (see section 4).

• Records of our dealings with you: quotes, correspondence, and notes of conversations about work you have asked us to carry out.

We do not knowingly collect special category data (such as health or religious beliefs) through this website. Please do not include it in your messages.

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3. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. Under the Privacy and Electronic Communications Regulations (PECR), we only set non-essential cookies with your consent.

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You can accept or reject non-essential cookies using the banner on your first visit, and change your mind at any time through. You can also block or delete cookies in your browser settings, although parts of the site may then not work as expected.

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4. Who we share your information with

We share your information only where we need to, and only with:

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• Service providers that help us run the website and our business, such as web hosting, email, website analytics, IT support and accounting or bookkeeping services. They may only use your information on our instructions.

• Subcontractors or suppliers where we need to share your name, address and project details to carry out work at your property.

• Professional advisers, such as our accountants, insurers and legal advisers.

• Authorities and regulators, where the law requires it or we need to protect our legal rights.

• A buyer of the business, if we sell or restructure Bristol Masons, who would be bound to respect your information in line with this policy.

We do not sell your information or share it with third parties for their own marketing.

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5. Security and international transfers

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections on this website, password-protected systems and limiting access to people who need it. No online system is completely secure, so please take care when sending information to us.

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Some of our service providers, such as email or analytics providers, may process data outside the UK. Where they do, we make sure the transfer is protected, for example by using a country the UK government considers adequate, or by using approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can contact us for more detail.

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6. Your rights and how to complain

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Under UK data protection law you have the right to:

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• be informed about how we use your information (this policy);

• access a copy of the personal information we hold about you;

• have inaccurate information corrected or incomplete information completed;

• have your information erased in certain circumstances;

• restrict how we use your information in certain circumstances;

• data portability, meaning to receive your information in a reusable format where we use it by consent or contract;

• object to us using your information based on legitimate interests, and to direct marketing at any time;

• withdraw consent at any time where we rely on it, without affecting earlier use.

• To use any of these rights, contact us using the details in section 1. We will normally reply within one month, and we will not charge a fee unless a request is clearly unfounded or excessive. We may need to confirm your identity first.

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If you are unhappy with how we have handled your information, please tell us so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

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